FAQs: Navigating the New TC Farm Website

After clicking on Manage Subscription, you can update the following:

1. Delivery Date: This reflects the next scheduled arrival of the subscribed item. By updating this you can reschedule the date that a subscribed item will arrive

2. Upcoming Deliveries: This reflects the frequency of the subscribed item. Click here to update how often this item will be delivered (weekly, bi-weekly, every 4 or 8 weeks)

3. Product: Update the quantity of items for each subscription

4. To cancel a subscription, click the "cancel subscription" button at the bottom. Doing this remove the subscribed item from all pending orders and prevent future generations. 

Adding new subscriptions is done from the product itself (not via the subscriptions page)

To set up a new subscription, select the subscribe option on that specific product, then adjust the frequency & quantity as you'd like before confirming. 

Upcoming Deliveries lists information for your upcoming pending deliveries. These orders can still be adjusted, rescheduled or canceled. 

Current & Past Deliveries lists information for past orders and your next upcoming order (if it's already past the change deadline). 

*Please note that the dates listed underneath Current & Past Deliveries reflect the charge date, NOT the delivery date. The delivery date is 2 days after the charge date on your usual delivery day.

Skipping Items:  Click Skip to remove a subscribed item from a single delivery. Skipped items will still appear in your orders but will be labeled as skipped (you can choose to unskip as well).

Rescheduling Deliveries

Click on Reschedule Items to change the delivery date for the entire order

Or, manage items individually: 

-Click Manage One Time to change the delivery date for a single item

-Click Remove to delete an item from the order

*For subscription items, you can click Manage Subscription to change the delivery date or click Skip to cancel to remove that item from the order.

Shopping for Items

1. Use the search bar to find something specific

2. Or, search the Shop dropdown by category to explore different categories of items.

*Depending on the zip code of the new address, your delivery day, deadline to adjust orders and charge date may also change. 

**If you need to change a delivery address after the cut-off date, please contact us directly at info@tc.farm or by phone at 612-217-1770. 

Having delivery notes in place is a huge help to us in making sure your deliveries go smoothly.

If you have an address with a secure entry, a home that can be tricky to find or want us to leave your food in a specific spot, please make sure to fill out your driver notes if you haven't already.