Posted by Casey on Jan 21st 2024

TC Farm CSA Guide

Your TC Farm CSA Guide: Everything You Need to Know

Welcome to the TC Farm community! Here are the essentials to get you started.

We've got some tips for navigating the TC Farm website and your account.

Thank you so much for your support as we continue to build a stronger, more sustainable local food system!

About Your CSA

What's included in my CSA box each week?

You'll receive a curated selection of seasonal organic produce from our local farms. The contents change based on what's being harvested that week.

You can see what's in your upcoming box by checking out our Weekly Features Blog each Thursday afternoon which is where we post the items we are planning to include in the next weeks produce boxes. Not every week goes exactly according to plan due to weather and other issues, so there will occasionally be substitutions included.

When does my CSA deliver?

Your available delivery days are based on your zip code and you may have several delivery day options to choose from. You'll receive an email reminder before each delivery as well as a text message delivery window the day before your delivery and a text message on the day of when our driver is 15 mins away.

Can I customize what's in my CSA box?

The CSA box comes as-is based on seasonal harvest, but you can always add other items (meat, eggs, pantry, prepared meals) to come along with your delivery.

What happens at the end of the CSA season?

After you receive your last prepaid box, your produce box subscription automatically continues on the same schedule (weekly or bi-weekly), but switches to pay-as-you-go. This means you'll be charged for each delivery going forward instead of paying upfront.

We'll send you an email notification before your last prepaid box arrives, giving you time to decide whether to cancel your subscription or continue receiving produce boxes from us. We deliver produce year-round!

How Ordering Works

There's no "Submit Order" button. Our system works on cutoff dates instead of a traditional checkout. Here's how it works:

Add items to your cart throughout the week and adjust what you want before each delivery
As long as you make adjustments before the cutoff for that order, they'll be included in your next delivery
You'll receive an order confirmation email after the cutoff with your final order details
Your card on file is charged after the cutoff for any items you added

Think of it like a subscription service where you can adjust what you want before each delivery. This system lets you add and adjust items throughout the week without having to "check out" multiple times.

If you need to adjust or cancel an order after the cut-off date, please contact us directly at info@tc.farm or by phone at 612-217-1770.

How to add items to your orders

Step by step instructions

There are two ways to add items to an upcoming order:

1. Adding from the search page

After searching for an item via the search bar, relevant products will be displayed. By clicking the + button, the item will automatically be added to your next available delivery date.

2. Adding from the product's page

To view a product's page, click on the product image or name from the search page.

Once on the product's page, the next available delivery date option will automatically display. You can adjust this by clicking on the date dropdown and selecting from the pop-up calendar.

Once a delivery date is selected, click Add to Delivery.

All upcoming and current orders can be viewed and adjusted by clicking on the Deliveries tab on the top right of the page.

** Please review your upcoming deliveries frequently to make sure items are coming in the correct orders and delivery dates.

Managing Your Deliveries

Helpful tips to help you manage your orders

"Deliveries" Page - This is the page where you can manage your orders. Navigate to the deliveries page at anytime by clicking the basket icon in the top right corner of your screen.

Order Cut-Off - This is your deadline to make any changes to your order for that week. After this date, your order is locked in and we start packing your order.

Reschedule - Need your delivery on a different day? Use this to move your entire order to another delivery date that works better for you.

Skip - This pauses your order for that week so nothing processes or delivers. If you have a pre-paid subscription (like our produce CSA), skipping doesn't mean you lose a box - it just pushes everything back. You paid for a specific number of boxes, and you'll get every single one, even if you skip weeks here and there. Your season just extends a bit to make sure you receive everything you paid for before the end of the year.

What Is A Subscription?

An item subscription automatically adds the item you want regularly to your orders - at the frequencey that you set. Think of it like auto-ship for products you don't want to remember to order each time.

Key things to know:

You're only charged or each order (not upfront)
Pause, skip, or cancel anytime - no commitment
Manage everything in your account under "Subscriptions"

Example: Subscribe to eggs weekly, and a dozen eggs automatically arrives in every delivery. Traveling next week? Skip it. Need a break? Pause for as long as you want or cancel anytime.

Subscriptions are optional - you can always just add items one-time to any order instead.

Managing Your Subscriptions

How do I add a subscription?

Browse for a product that you would like regularly (milk & eggs are a good place to start) and click on item to subscribe and select your frequency and quantity. The item will automatically be added to your deliveries going forward.

How do I pause or cancel or adjust a subscription?

Log into your account
Go to "Subscriptions"
Click on the subscription you want to manage
Select "Cancel"
Confirm on your deliveries page that the item is no longer in your upcoming order.

What's the difference between my produce CSA and other subscriptions?

Your CSA subscription is prepaid for the season and delivers automatically.

Other subscriptions (eggs, meat, pantry items) are optional add-ons that:

Bill for each order
Can be paused or canceled anytime
Have no commitment

Think of your CSA box as your anchor, and everything else as flexible additions to build a complete grocery order around your CSA box.

After you have received all of your pre-paid boxes, your CSA subscription becomes just a normal subscription for that produce box and you can manage your subscription in your account just like any other.

My Account

How do I add delivery notes?

In "My Account", go to "Account Settings." Add notes like gate codes, preferred drop-off location, or "leave in cooler on porch." These notes will apply to all future deliveries unless you change them.

**If you need to change a delivery address after the cut-off date, please contact us directly at info@tc.farm or by phone at 612-217-1770.